Saturday 29 October 2011

Lesson from a posh hotel

I had the good fortune of going on a learning trip at Four Seasons Hotel in September, as part of the professional development of educators, after school of course.


 The wonderful break we had: chicken siew mai, blueberry crumple, apple turnover and ... something with prawn inside I think. All tasted heavenly!
And a cup of cappuccino to top the break off

We were led to two or three suites.
This suite costs $4,300 to spend a night at - a luxury I probably could never afford

All pictures were taken with iPhone, so pardon the quality.

The hotel seems to have happy staff working for it. At the end of the hotel tour, while we were having our break, many of us from the junior to the senior had wished we could work in a hotel! The manager who had done the presentation kept going back to the point of 'service, but not servant' and 'everybody wants their dignity preserved'. If that's what the frontline service advocates, what more teaching?

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